Delete your MASAAR app account or data

1. Delete your account from the app

The quickest route is inside the app, from the phone you signed in on.

• Open the MASAAR app and sign in with your mobile number and the one-time code.
• Tap your initials at the top left to open Me.
• Tap Privacy and data, then Delete my account.
• Read what will be deleted and what your branch keeps, then confirm.

Your account is closed straight away and you are signed out. If you have an active plan, the app tells you before you confirm that deleting the account does not end the services your branch has already arranged; contact your branch about those separately.

2. If you no longer have the app

Send us a message from the mobile number you signed up with, by WhatsApp on +91 85915 30401 or by email to [Contact email], saying that you want your MASAAR app account deleted. Include the mobile number if you write by email.

We confirm the request with a one-time code sent to that number, so nobody else can delete your account. We complete the deletion within [Time to complete a manual deletion request] and confirm by SMS when it is done.

3. Delete some of your data without deleting your account

• Documents: in Prepare, then Documents, replace a file you uploaded with a new copy. To remove a file entirely, ask your counsellor in Chat or at your branch; they can remove it from your file.
• CVs, interview practice and budget figures: delete them inside each tool. Nothing is kept once you do.
• Support chat: ask your counsellor to remove a message or attachment you sent.
• Notifications and other purposes: the toggles under Me, then Privacy and data, withdraw your consent for a purpose. The app tells you which features stop working.
• A copy of everything first: Me, then Privacy and data, then Download my data. The link works for 24 hours.

For anything else, write to [Contact email] from your registered number or email and tell us which data you want removed.

4. What is deleted and what is kept

Data

Account, profile, language and notification settings

When you delete your account

Deleted straight away.

Data

CVs, interview practice, budget figures and other tool content

When you delete your account

Deleted straight away.

Data

Support chat messages and attachments

When you delete your account

Your messages are replaced with a placeholder and your attachments are removed.

Data

Passport, visa and other identity documents

When you delete your account

Removed from your file. Copies your branch is required to hold are kept for [Retention period for passport and visa scans] after your stay ends, then deleted.

Data

Record of the services your branch provided

When you delete your account

Kept by your branch for [Retention period for branch records after account deletion], as its agreement with you and the law require.

Data

Data export files

When you delete your account

Deleted 24 hours after they are created.

Data

Access and audit logs

When you delete your account

Kept for 24 months, then deleted.

Deleting the app from your phone does not delete your account. Use one of the routes above.

5. Contact

[Legal entity name], [Registered office address].

Email: [Contact email]. Phone and WhatsApp: +91 85915 30401.

Grievance officer: [Grievance officer name], [Grievance officer email].